KASKO insurance
KASKO insurance is backordered and will ship as soon as it is back in stock.
Couldn't load pickup availability
How shipping works
How shipping works
Shipping costs vary based on the weight and the shipping method selected for your order. Our shipping services:
- Standard Shipping: Estimated delivery within 7 to 15 business days
The times indicated, including the countdown on the page, are estimates valid under normal circumstances and may be longer during peak seasons.
You can choose your preferred carrier from the available options. In the event of problems or service issues with your selected carrier, we will arrange for shipment via the most reliable carrier available at that time.
See the tables for standard shipping rates.
Customer service
Customer service
Our service department is dedicated to providing support to our customers for any problems or questions they may have before or after purchasing our products.
Use the direct communication channel to speak to one of our operators, or send us an e-mail to one of the addresses listed on the contact us page.
Our customer service team consists of highly qualified professionals who are always ready to help customers solve any problems or answer any questions quickly and efficiently. We strive to ensure maximum customer satisfaction and provide the highest quality after-sales service. So, if you need assistance, please do not hesitate to contact us; we will be happy to help you in any way we can.
Description
Description
WHY KASKO POLICY?
We have created a new type of agreement with a well-known insurance company, which allows us to refund or completely replace any item damaged during transport.
Over the course of our experience we have increasingly committed ourselves to improving packaging techniques, to prevent the goods from suffering transport damage. Despite everything, we realized that to make this happen, it was not enough to secure the goods but we had to intervene directly in the careful and accurate handling of the products by the couriers.
With the KASKO policy we have put this idea into practice. In fact, our parcels enjoy special attention from professionals:
- The courier is aware that he is dealing with fragile goods;
- The courier is aware that he is dealing with insured goods;
- Your products are not overlapped by other merchandise.
As a result we have drastically reduced the inconveniences. In addition to being insured, the goods travel in preferential lanes.
In short, your products will be treated with velvet gloves.
WHEN DOES IT COME INTO PLAY
This new KASKO policy applies to all products on our site. It can be used if the product arrives damaged or even after opening the package when the courier has already left.
HOW TO TAKE ADVANTAGE OF THE KASKO POLICY
Once the product has arrived and is damaged, all you need to do is:
1) Take a photograph of the damage;
2) Specify the codes of the products arrived in the email;
3) Send everything to the following e-mail: [email protected]
AFTER RECEIVING PHOTOS AND CODES OF THE MACHINES, WE WILL CARRY OUT A QUICK CHECK WITH THE INSURANCE. Once we have verified suitability, we will quickly ship the new item or refund the entire amount.
NB: THE REPORT MUST BE MADE NO LATER THAN THE 10 DAYS SPECIFIED AFTER RECEIPT OF THE PRODUCT.